This course will present a series of skills that can be used to de-escalate and manage general and specific crisis situations. Peer and Family Supports will learn the important role of communications, empathy, body language, and how to avoid roadblocks in lessening intense behaviors.

·         Recognize practices of providing support before crisis or escalation happens

·         Expand knowledge of skills to calm any situation

·         Learn the important role of communications, empathy, body language, and how to avoid roadblocks

·         Ensure least restrictive option is provided

·         Understand the required documentation needed for an incident